HOMEGOINGHQ — CHARGEBACK POLICY
Entity: EdConsult LLC d/b/a HomegoingHQ (Michigan LLC) | Notice: 1098 Ann Arbor Rd W, #479, Plymouth, MI 48170 Last Updated: July 18, 2026 | Version: 1.0
1. CONTACT US FIRST
If you don’t recognize a charge or have a billing concern, please contact care@homegoinghq.com before disputing it with your bank. Most issues can be resolved quickly and compassionately. A chargeback filed without contacting us can delay resolution and may result in suspension of Platform access pending review.
2. WHAT A CHARGEBACK IS
A chargeback occurs when you ask your card issuer to reverse a charge. When we receive a chargeback, our Processor notifies us, and we may submit evidence that the charge was valid (for example, your acceptance of terms, order records, delivery/usage logs, and your authorization).
3. OUR RESPONSE
3.1 Legitimate disputes. If a charge was made in error, we will work with you to correct it, including issuing a refund where appropriate under the Refund & Cancellation Policy.
3.2 Disputed valid charges. For charges we believe are valid (including authorized recurring subscription renewals and approved print orders in production), we may contest the chargeback and provide supporting records.
3.3 Account effects. Pending or repeated chargebacks may result in suspension of paid features or the account, and we may decline future transactions. Amounts owed remain due.
4. FRAUD
Suspected fraudulent chargebacks or “friendly fraud” may be reported to the Processor, card networks, and, where appropriate, authorities. See the Fraud Prevention Policy.
5. RECORDS
We retain order, authorization, and delivery records to support dispute resolution, consistent with the Record Retention Policy.
6. CONTACT
care@homegoinghq.com | EdConsult LLC d/b/a HomegoingHQ, 1098 Ann Arbor Rd W, #479, Plymouth, MI 48170
HOMEGOINGHQ — SHIPPING POLICY
products (memorial programs, keepsakes, prints) fulfilled by third-party manufacturers. Confirm carrier, timeframe, and fee specifics with your fulfillment partners.
Last Updated: July 18, 2026 | Version: 1.0
1. SCOPE
This Shipping Policy applies to physical goods ordered through the HomegoingHQ Platform and produced/fulfilled by third-party print-on-demand and manufacturing partners (for example, Prodigi). Digital deliverables (e.g., memorial pages, downloadable documents) are not shipped.
2. PROCESSING AND PRODUCTION
Personalized items enter production after you approve the proof (see Print Proof Approval Form). Typical production time is 3–5 business days, which is separate from shipping transit time. Production times may be longer during peak periods.
3. SHIPPING METHODS AND TIMES
Available shipping methods, costs, and estimated delivery windows are shown at checkout. Estimates are not guarantees. Expedited options may be available for time-sensitive services (for example, when a service date is near); we encourage ordering as early as possible.
4. SHIPPING COSTS
Shipping costs are calculated at checkout based on method, destination, and order. Applicable taxes may apply.
5. DELIVERY
5.1 Address accuracy. You are responsible for providing an accurate shipping address. We are not responsible for delays or non-delivery caused by incorrect addresses.
5.2 Carrier delays. Once shipped, delivery is subject to the carrier. We are not responsible for carrier delays, but will assist in tracing lost shipments.
5.3 International. International shipping may be available; where offered, any duties or taxes are the recipient’s responsibility.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, or materially different from the approved proof, contact care@homegoinghq.com within 7 days of delivery with photos. We will arrange a reprint or refund of the affected item per the Refund & Cancellation Policy.
7. LOST SHIPMENTS
If a tracked shipment appears lost, contact us and we will work with the carrier and manufacturer to resolve it (reship or refund), consistent with the manufacturer’s policies.
8. CONTACT
care@homegoinghq.com | EdConsult LLC d/b/a HomegoingHQ, 1098 Ann Arbor Rd W, #479, Plymouth, MI 48170